Shipping policy

We ship from Greenwood, NE to all 50 states. Here is what to expect when your order leaves our door.

Where We Ship
We ship to all 50 US states. At this time we do not ship internationally.

Processing Times
In-stock orders are packed and shipped within 1 to 3 business days. You will receive a tracking email once your package is on its way. During busy seasons, processing may take a little longer, and we will do our best to keep you updated.

Free Shipping
Orders over $95 ship free within the contiguous United States. Orders under $95 are charged a flat-rate shipping fee of $7.99.

Pre-Orders
Pre-ordered items ship when they arrive in stock. The estimated ship window is listed on each product page. You will receive tracking as soon as your pre-order leaves our warehouse. Pre-orders can be cancelled before they ship by emailing us at sales@rowemproducts.com.

Returns
You may return unworn items with original tags attached within 30 days of delivery for a refund or exchange. Items must be in new, resalable condition. We cannot accept returns on worn, washed, or damaged items unless there is a defect. Sale items and final sale products are not eligible for return unless otherwise noted.

How to Start a Return
Email sales@rowemproducts.com with your order number and the items you would like to return. We will send you return instructions and a shipping address. Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong product. Once we receive and inspect your return, refunds are processed to your original payment method within 5 to 10 business days.